Job Summary
Reporting to the Director of Finance, you shall be responsible for all aspects of credit control, and to bill and follow up all amounts due to the Hotel by guests / clients, recording all payments in accordance to the policy and procedures of the Hotel.
Responsibilities
- Maintain the debtors ledger by accurately recording and updating all guest and client credit transactions to ensure financial accuracy.
- Conduct regular reviews of the aged trial balance to identify overdue accounts and prioritize collection efforts.
- Perform collection calls to recover outstanding payments and reduce credit risk.
- Identify and follow up on doubtful accounts to minimize potential losses.
- Liaise with Credit Card Companies by submitting charge vouchers and reconciling all credit card charges to ensure timely and accurate processing.
- Ensure credit applications for all new accounts are completed and approved to manage credit exposure.
- Post all payments received daily to maintain up-to-date account records.
- Clear city ledger accounts at month-end to reconcile outstanding balances.
- Resolve account queries promptly to maintain positive client relationships.
- Collaborate with the Sales team to coordinate invoicing for group accounts, ensuring billing accuracy.
- Prepare and rectify invoices and statements for travel agencies, airlines, corporate companies, and other clients in a timely manner.
- Reconcile General Ledger (GL) Credit Card Accounts with Accounts Receivable (AR) to ensure financial consistency.
- Prepare monthly aged balance reports of Accounts Receivable to monitor credit status.
- Track advance deposits to manage prepayments effectively.
- Review high balance reports daily and follow up on any doubtful accounts to mitigate financial risk.
- Schedule and chair monthly credit meetings to review credit control performance and strategies.
- Monitor the AR ledger daily and track incoming cheques to ensure timely payment processing.
- Attend resume meetings and advise on account set-up or necessary payment plans to support client credit management.
- Initiate collection actions for overdue accounts and prepare documentation for legal action if necessary.
- Respond to customer queries and provide copies of account statements to support transparency.
- Perform reconciliation and manage rebates to maintain accurate financial records.
- Prepare all Journal Vouchers (JV) related to Accounts Receivable, including Credit Card Account, City Ledger, and Employee Ledger, to ensure proper accounting entries.
- Execute any other ad-hoc duties as assigned to support the credit control function.
REQUIRED SKILLS & QUALIFICATIONS
- Diploma in Accounting or a similar field with at least 2 years’ experience in a similar job role.
- Relevant working experience in a hotel will be an added advantage.
- Proficient in Microsoft Office applications to efficiently manage financial data and reporting.
- Proficient in Oracle accounting software will be an added advantage
- Demonstrate attention to detail and commitment to quality in all credit control processes.
- Possess strong interpersonal and communication skills to effectively liaise with clients, internal teams, and external partners.
WHAT WE OFFER
- Annual Wage Supplement (AWS)
- Variable Bonus*
- Birthday leave
- Meal Allowance
- Flexible medical benefits (dental / optical)
- Training & Career opportunities
We regret that only shortlisted candidates shall be notified.