Job Title:
Store Manager / Assistant Store Manager
Role Purpose:
- The Store Manager holds full responsibility for the performance and growth of the Amacha outlets.
- Beyond managing daily operations, this role is accountable for driving sales, building a high‑performing team, delivering exceptional customer experiences, and ensuring operational standards are consistently met or exceeded.
Key Responsibilities
⭐ Store Leadership & Business Ownership
- Take full ownership of the outlet’s P&L, KPIs, and overall performance.
- Lead, inspire, and coach the team to achieve sales, service, and efficiency targets.
- Develop and implement initiatives that drive footfall, upselling, and repeat patronage.
- Act as the main point of contact between HQ and the outlet, translating brand direction into executable plans.
⭐ Operational Excellence
- Ensure seamless daily operations: opening/closing routines, shift deployment, and smooth service flow across peak periods.
- Enforce adherence to SOPs in preparation, service, hygiene, and safety.
- Analyze operational metrics (service speed, wastage, upsell performance) and drive corrective actions.
- Oversee inventory management and ordering processes to ensure cost control and stock availability.
⭐ Sales & KPI Management
- Monitor, track, and report on sales performance, labor cost ratio, and waste control.
- Develop strategies with HQ to meet and exceed monthly revenue and productivity targets.
- Lead the team in executing marketing campaigns, seasonal launches, and new product rollouts.
- Implement performance incentives and recognition programs to sustain motivation.
⭐ Customer Experience & Brand Standards
- Champion Amacha’s hospitality culture, ensuring every guest receives elevated service.
- Handle escalated feedback personally, turning service recovery moments into loyalty wins.
- Monitor store ambience, cleanliness, and merchandising to ensure brand standards are consistently met.
⭐ Team Management & Development
- Recruit, train, and retain a capable and engaged team.
- Conduct regular performance reviews, coaching sessions, and skill assessments.
- Build succession within the team by mentoring Assistant Store Managers and senior staff.
- Uphold a culture of accountability, teamwork, and pride in the brand.
⭐ Compliance & Administration
- Ensure the outlet meets all hygiene, safety, and regulatory standards at all times.
- Oversee workforce scheduling, ensuring labor costs are within budget while maintaining service readiness.
- Complete and submit operational reports, financial reconciliations, and audit documents accurately and on time.
- Liaise with HQ departments (HR, Marketing, Supply Chain) to support broader business initiatives.
Key Requirements
- Experience: Minimum 4–5 years in F&B with at least 2 years in a managerial role.
- Skills: Strong leadership, communication, and operational management capabilities.
- Commercially minded with proven ability to drive sales and manage costs.
- Hands-on, proactive, and able to make sound decisions under pressure.
- Passionate about customer service and team development.