F&B Operations Manager

Are you a foodie interested in sharing your local food culture to guests? We are looking for a dynamic individual who is keen to lead a team and share your love for local food with your team and guests visiting our food attraction.

Your duties would include:

• Lead, train, and support front-line staff to ensure strong team performance and service delivery.

• Ensure memorable and exceptional experiences for all guests and customers through creative, innovative ideas and concepts with a strong guest recognition system/program

• Monitor and collaborate with the team to achieve financial and budgetary goals and targets i.e. revenue.

• Responsible for overseeing all operations within the attraction, including the F&B portion.

• Provide coaching and guidance to the team and ensure they are up to date with their training needs.

• Ensure smooth front-of-house operations and coordinate team logistics effectively.

• Recruit, schedule and manage in-house customer service team.

• Develop and implement training plans to ensure accurate and engaging delivery of tour content.

• Foster a strong team culture among the team to boost pride and professionalism.

• Ensure high service standards through prompt issue resolution and continuous improvement of visitor experience.

• Manage revenue collection and reporting from F&B, retail, and tours.

• Liaise with tour operators, schools, and community partners to build strong external relationships.

• Oversee service vendors and ensure contracts are well-executed and maintained effectively.

Job Requirements:

• Diploma or WSQ certification in Tourism, Hospitality or F&B field.

• Minimum 3 years' experience in operations and team leadership, ideally in tourism, F&B or attractions.

• Proven experience working and training a team

• Excellent communication, organisational, and people management skills.

• Comfortable working in a dynamic, fast-paced, visitor-focused environment.