Case Worker

Job Description:

• Assess referral cases to ensure that they are suitable for intake
• Identify and clarify the key issues to the problem situation, gather relevant information from CRS beneficiaries and their families, and conduct needs and intake assessment to identify and assess severity, key risks and protective factors for intervention
• Use different modes of engagement for the purpose of assessment, intervention and monitoring
• Develop intervention plans under close supervision – analyze and evaluate courses of action, and formulate appropriate strategies for action
• Engage CRS beneficiaries and their families to sustain efforts in problem solving
• Conduct case review and individualized care plans – follow up and review case plans and provide recommendations to modify plans, where necessary
• Document and maintain case files and prepare reports according to the required documentation standard
• Assist in and conduct group work that aim to develop target group of CRS beneficiaries and their families
• Participate in developmental programmes and supervision for personal and professional growth and development.
• Assist in the promotion of programmes and advise CRS beneficiaries and their families to undertake relevant programmes and services based on families’ assessed needs. (eg. to promote the understanding of CRS services, programmes and events available)
• Network with other agencies and tap on community resources to provide intervention support to CRS beneficiaries and their families
• Assist in data collection and support action research activities
• Perform any other duties assigned by Supervisor / Head of Department

Job Requirements:

• Bachelor Degree in Counselling or Psychology
• Preferably with 1 to 2 years of direct practice experience in social service sector doing case management (youth-related work preferred)
• Competencies:

Casework:

• Knowledge and ability to engage, assess, provide intervention and evaluate practice
• Ability to assess CRS beneficiaries and their families’ needs for social functioning
• Ability to draw and apply relevant theories in direct casework for appropriate care plans
• Ability to demonstrate reflective practice (eg. genograms and social reports)

Groupwork:

• Knowledge of basic facilitation skills and ability to co-facilitate with senior social workers

Systems & Policies:

• Knowledge of local community, context, political, and larger system impacting CRS beneficiaries and their families
• Knowledge of systems, availability of resources and ability to empower CRS beneficiaries and their families to access needed resources

Behaviour:

• Committed to social vision
• Ability to build and sustain collaborative working relationships
• Cooperate with key social workers and team members to deliver social work outcomes