Chief Operating Officer

JIA RUI YIPIN is a growing restaurant focused on refined cuisine and exceptional guest experience. We are hiring a hands-on COO to lead business operations, drive revenue growth, improve operational efficiency, and build a scalable operating model for future expansion.

Key Responsibilities

• Own overall outlet performance: sales growth, profitability, service standards, and guest satisfaction.

• Develop and execute business plans, budgets, and KPIs; track performance and deliver results.

• Optimise daily operations (SOPs, manpower planning, training, quality control, and service flow).

• Lead brand and marketing execution (campaign planning, partnerships, social/content direction) to increase footfall and repeat customers.

• Support expansion readiness by standardising the “winning outlet model” and building repeatable processes.

Requirements

• Minimum 5 years of operations/management experience (F&B, hospitality, retail, or multi-site operations preferred).

• Strong commercial acumen: budgeting, margin/cost control, KPI management, and data-driven decision-making.

• Proven leadership in building high-performing teams (recruitment, training, scheduling, motivation).

• Strong execution skills in a fast-paced environment with end-to-end ownership mindset.

• Proficiency in English; Chinese is an advantage to liaise with Chinese-speaking stakeholders/customers (where applicable).

Interested Candidates

Please submit your application via MyCareersFuture with your updated resume and a brief summary of relevant achievements (operations turnaround, revenue growth, cost optimisation, team building).