Client Services Executive (Immigration / PR Applications)

Role Overview
We are looking for a client-facing executive to manage end-to-end Permanent Residency (PR) application support, including client communication, document collection, and submission through the Immigration & Checkpoints Authority (ICA) portal. This role requires strong communication skills and attention to detail.

Key Responsibilities

1. Client Communication (Main Part of Role)

• Liaise with clients to explain PR application requirements and process
• Guide clients on required documents, timelines, and expectations
• Follow up consistently to ensure timely document submission
• Conduct face-to-face or virtual consultations when needed

2. Document Collection & Review

• Collect, check, and organise client documents for PR submission
• Ensure completeness and accuracy before submission
• Flag missing or weak documents and advise clients accordingly

3. PR Application Submission

• Prepare and submit PR applications via ICA e-PR system
• Track application progress and update clients regularly
• Handle basic follow-ups or clarifications if required

4. Process Coordination

• Maintain proper records of all client submissions
• Work with internal team (sales / recruitment) to align timelines
• Improve document collection workflow to reduce delays

Requirements

• Diploma / Degree (any field)
• Strong communication skills
• Comfortable handling clients (face-to-face / WhatsApp / calls)
• Detail-oriented and organised
• Basic administrative / coordination experience preferred