Donor Relations Officer

About the role

We are looking for a Donor Relations Officer to provide excellent front-line customer service and administrative support in donor relations. This role involves attending to walk-in visitors and donor inquiries, managing donation processes, and handling cashiering duties. The ideal candidate should be bilingual, detail-oriented, and comfortable working in a temple environment. If you have strong communication skills and enjoy interacting with people, we welcome you to join our team!

What you'll be doing

Customer Service & Donor Support

• Provide front-desk assistance to walk-in visitors and donors.
• Manage and respond to phone and email inquiries professionally and promptly.

Donation & Fund Collection

• Oversee donation processes, ensuring proper handling and documentation.
• Perform cashiering duties, handling cash, cheques, NETS, and credit card transactions.
• Maintain accurate donor records and generate reports as needed.

Administrative & Financial Duties

• Perform general administrative tasks, including data entry, filing, and record-keeping.
• Track and manage inventory of adoption items, ensuring proper documentation.
• Prepare daily settlement reports for submission to the finance department.
• Audit cash register float, NETS cards, and other financial items in the front office.

What we're looking for

• Minimum qualification of 'N' Level or 'O' Level and above.
• No prior experience required; training will be provided.
• Candidates with relevant experience will be considered for the Executive role.
• Proficient in computer skills and administrative tasks.
• Bilingual to communicate with donors.
• knowledge on Han Yu Pin Yin is an advantage.
• Strong interpersonal and communication skills.
• Willing to work on weekends, Chinese New Year, Vesak Day, and public holidays.
• Comfortable working in Chinatown and within a temple setting.