Job Description & Requirements
Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, Tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care. We are looking for a motivated and customer-focused Receptionist with strong sales orientation to join our team.
Key Responsibilities
- Greet and welcome patients with warmth and professionalism.
- Handle appointment scheduling, patient registration, and enquiries via phone, email, and walk ins.
- Manage clinic’s reception area to ensure a pleasant and professional environment.
- Proactively promote TCM services, packages, and memberships to patients.
- Educate patients on available treatments and wellness programmes.
- Achieve monthly sales targets for memberships, packages, and products.
- Follow up with patients to encourage return visits and package renewals.
- Manage patient records accurately and confidentially.
- Process billing, payments, and issue receipts.
- Assist the physicians to carry out the treatment plan.
- Contribute to sales efforts, including recommending suitable treatment packages or products to patients in alignment with their needs
- Provide administrative and operational support to clinic management as needed.
Requirements
- Minimum GCE O-Level or equivalent; diploma in business, healthcare, or hospitality is an advantage.
- Prior experience in reception, front desk, or customer service roles, preferably in healthcare, wellness, or spa environment.
- Strong sales and communication skills with a track record of meeting or exceeding sales targets.
- Pleasant personality with excellent interpersonal and customer service skills.
- Proficient in Microsoft Office and comfortable with clinic management systems.
- Able to work weekends and clinic operating hours (5-day work week, rostered off-days).
- Bilingual in English and Mandarin (to liaise with Mandarin-speaking patients).
What We Offer
- Competitive base salary with commission and performance bonuses.
- Staff discounts on TCM treatments and wellness packages.
- Training in TCM products and service knowledge.
- Friendly and professional working environment with career growth opportunities.