Guest Service Officer/ Executive

Responsibilities

• Always smile & greet guests in a friendly and professional manner according to Hotel standards.

• Perform accurate check-ins & check-outs of guests daily and handle cashiering.

• Handle telephone calls and emails in a timely and professional manner.

• Anticipate and attend to guest’s queries and requests.

• Listen to guest’s complaints or concerns and resolve their issue in a timely manner.

• Promote a safe working environment and improve good team morale.

• Performs any additional tasks which are assigned by management.

Requirements

• Able to multi-task and work in a fast-paced environment.

• Able to work on 12-hour rotating shifts including night. ("from 8am to 8pm" and "from 8pm to next day 8am")

• Excellent communication, guest service oriented and time management skills.

• A team player and a self-starter, yet able to work independently within hotel standards.

• Adequate computer skills, specifically Microsoft Office and use of the internet.

• GCE "N" Level and above.