Housekeeping Supervisor

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep.

We’re focused on getting our guests more than ready. So we’re always ready. Are you?

What’s the job?

Supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.

Your day-to-day

Financial Returns:

• Works with Assistant Housekeeping Manager to ensure department cost and expenses are in line with department budget.

People:

• Supervise the implementation of housekeeping standards and procedures in relation to:

1. Bedroom service
2. Bathroom service
3. Cleaning service
4. Linen maintenance

Guest Experience:

• Maintain a current and thorough knowledge of all housekeeping systems

• Prioritise arrival rooms

• Liaise with Front Office for guest and hotel requirements

• Ensure guest valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

• Management of lost property for the hotel

• Manage all special requests made by

guests

Ensure you have complete knowledge of room types, layouts and facilities

• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets

• Releasing rooms and room status management

People:

• Recommended changes to these standards and training needs on an ongoing basis

• Solve employee grievances

• Ensure consistency within the department

• Works with Superior and Human Resources on manpower planning and management needs

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of master keys

• Management of all incoming and outgoing calls

Guest Experience:

• Ensure you have complete knowledge of room types, layouts and facilities

• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets

• Releasing rooms and room status management

Responsible Business:

• Manage storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel activities and operational requirements are known

What we need from you

Supervises Housekeeping team in Singapore’s leading select service hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool and fitness facilities and onsite DIY laundry.

• High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
• A positive and keen to learn attitude.
• Great communication skills
• Must be proficient in written and spoken English and with good communication skills.