Museum Docent / Visitor Services Officer

RESPONSIBILITIES

• Conduct high-quality guided tours and interactive activities for all levels of visitors (e.g. students and tourists)
• Assist with event coordination and crowd management
• Assist with site facility checks, site operations and submit administrative/operations' reports
• Perform visitor services' duties
• Undertake historical and related research from time to time as directed by senior management

JOB SCOPE

In-House Tours and Interactive Activities

• Conduct daily in-house guided tours
• Handle guest enquiries
• Gather feedback on visitor experience
• Perform service recovery (where necessary)

Retail

• Handle cash register sales
• General in-house announcements and AV operations
• Counter sales (in-house guided tours and gift shop)
• Registration of visitors

Stocktaking

• Daily and end-of-month stocktakes
• Stock tallying and monitoring
• Stock deliveries and replenishment of merchandise

Other Duties

• Maintain museum decorum and general cleanliness
• Maintain facility security
• Simple F&B duties
• Assist in emergency evacuation/administer first aid
• Other duties as and when assigned by senior management

PRIOR EXPERIENCE

• Not necessary; however, prior experience (at least 1 year) working at heritage sites or attractions will be an advantage.
• If you are interested, please email your CV to the HR Director at careers@journeys.com.sg.