Partner Success Specialist

About SG EPAY
SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We deliver innovative digital payment and acquiring solutions, empowering merchants and partners across the region. Our mission is to drive seamless digital commerce with a strong commitment to compliance, efficiency, and customer success.

Role Overview
We are looking for a proactive and relationship-driven Partner Success Specialist to support and grow our network of partners and merchants. You will act as the key point of contact for partners, ensuring they are fully supported, maximising the value of our solutions, and contributing to long-term business growth. This role requires excellent communication skills, attention to detail, and a strong customer-first mindset.

Key Responsibilities

• Build and maintain strong relationships with key partners and merchants, ensuring their continued success with SG EPAY solutions.
• Drive partner onboarding, training, and enablement to ensure smooth adoption of products and services.
• Serve as the primary point of contact for partner inquiries, escalations, and operational support.
• Collaborate with internal teams (Sales, Operations, Finance, Compliance, and Tech) to deliver seamless partner experience.
• Monitor partner performance, prepare reports, and share actionable insights with both internal stakeholders and partners.
• Identify opportunities to enhance partner engagement, cross-sell additional services, and drive growth.
• Support partners in resolving payment or operational issues, ensuring compliance with MAS regulations and company policies.
• Assist in partner retention strategies and contribute to business process improvements.
• Participate in partner events, meetings, and presentations as required.

Requirements

• Diploma/Degree in Business, Communications, or a related field.
• 1–3 years of experience in account management, partner success, customer success, or business support (experience in fintech, banking, or payments preferred).
• Strong proficiency in Mandarin and English (written and spoken) to engage with regional partners and stakeholders.
• Excellent interpersonal and communication skills, with a customer-first focus.
• Strong organisational, multitasking, and problem-solving abilities.
• Competency in Microsoft Office (Excel, PowerPoint, Outlook); familiarity with CRM systems is a plus.
• Proactive and independent worker with the ability to collaborate in a fast-paced environment.

Personal Attributes

• Relationship builder with a service-oriented mindset.
• Professional, adaptable, and solution-focused under pressure.
• Driven to deliver value and contribute to partner and business growth.