Sales Executive

The Sales Executive is primarily responsible for supporting the Sales Team on day-day operations and administration. Additionally, this role handle group bookings (reactive sales). This opportunity will be a stepping stone towards a rewarding sales career in the hotel industry.

Your day-to-day

FINANCIAL RETURNS

·      Administrative support to proactive Sales Team - integral collaborative effort to meet hotel’s financial goals

·      Handling of group enquiries with guidance from senior colleagues in Sales & Revenue

·      Close liaison with reservations and front of house team to deliver Great group stay experience

·      Promote Holiday Inn Express products and services using and suggestive selling techniques

·      Support and execute action plans to increase sales and associated business

PEOPLE

·      Liaise with Asst. / Director of Sales and Finance Lead for all reservations requiring credit approval

·      Attend meetings and training sessions as required

·      Attend sales related events as required & facilitation of site inspection for any walk-in (Sales)

GUEST EXPERIENCE

·      Promote IHG & Hotel’s products and services

·      Maintain a high level of product and service knowledge about IHG Hotels in our region

·      Support and facilitate reservations via Reservations Team

·      Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

·      Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

·      Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

·      Be familiar with property safety, first aid and fire and emergency procedures and operateequipment safely and sensibly

·      Initiate action to correct a hazardous situation and notify supervisors of potential dangers

·      Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

·      Ensure all group quotations are properly recorded in our GRC tracker

·      Ensure all group contracts, group resume, group commissions and coach transfers are properly documented and facilitated.

·      Overall main in charge for group bookings and that includes managing of various group bookings platforms- IHG Meeting Broker/ CVENT/ TagVenue and others

·      Overall administrative in charge for annual corporate rates renewal exercise in maintaining records/ documentation/ rates loading.

·      Preparation and support of production and sales reports