The Role
We are hiring a Senior Customer Success Manager (APAC) to drive
business-led value expansion across our enterprise energy and commodities
customers, including some of the largest energy organisations across the APAC
region.
This role will be based in our Singapore office and is focused on
ensuring we become a business-critical partner to our customers. Success comes
from deeply understanding how customers use our data, analytics and market
intelligence to support commercial decision-making, identifying gaps and
opportunities, and expanding usage across teams, functions and regions within
each enterprise account.
The role is highly commercial and outcomes-driven, requiring strong
industry knowledge, confidence with senior stakeholders, and the ability to
link insight to real business impact and growth.
Key Responsibilities
- Drive customer value realisation and expansion across a portfolio of enterprise APAC energy and commodities customers
- Build trusted relationships with senior, market-facing stakeholders, including commercial, strategy, trading and analytics teams
- Understand customer business objectives, decision drivers and success criteria
- Translate customer context into outcomes-led success plans with clear measures of value
- Expand usage by identifying new use cases, teams, functions or regions where our insight can deliver additional impact
- Run strategic business reviews focused on value delivered, outcomes achieved and future opportunity
- Identify risks to value delivery early and drive structured mitigation
- Collaborate closely with Sales, Product, Analysts and Support to ensure customer outcomes are delivered
- Act as a senior escalation point for complex customer situations affecting confidence or value perception
- Contribute to consistent Customer Success practices across APAC and support onboarding of future CS hires
Skills and Experience
Essential
- 6–10+ years experience in Customer Success or senior client-facing roles, or in energy / commodities analytics, advisory or market-facing positions
- Demonstrable energy or commodities industry knowledge, such as oil, gas, LNG, power or related markets
- Experience working with enterprise customers in complex, commercial environments
- Strong ability to connect insight, data or analysis to business outcomes and decision impact
- Confidence engaging with senior and executive-level stakeholders
- Commercial mindset with a track record of driving growth through value expansion
- Excellent communication, influencing and relationship-building skills
- Ability to operate autonomously in a regional role while collaborating across global teams
- Based in the Singapore office
Desirable
- Experience with data, analytics, intelligence or research-led products
- Familiarity with outcomes-led Customer Success frameworks
- Experience supporting or mentoring other Customer Success team members