Social Work Associate

Job Description

· Attend to enquiries from telephone calls, emails and walk-in visitors and redirect to appropriate staff to manage where necessary

· Packing of food rations, taking charge donation-in-kind inventory

· Reply to routine letters without supervision

· Maintain department housekeeping, confidentiality, privacy and safety standards

· Participate in projects that improve the work processes in the department

· Assist social workers in organizing projects and collaborating with external agencies for internal/external projects

· Writing of meeting minutes

· Gather monthly statistics and assist with research data collection

· Conduct intakes, gather social information and do preliminary investigation on beneficiary’s needs to facilitate intervention by Social Worker.

· Management on Category 1 and 2 cases (straight forward)

· Participate in corporate events as assigned

· Perform any other duties assigned by Supervisor / Head of Department

Requirements

· Diploma in Social Sciences (Social Work) / WSQ Diploma in Community and Social Services

· Preferably with minimum 1 to 2 years of direct practice experience

· Must be proficient in spoken and written English, and also effectively bilingual in a mother tongue language

· Must be proficient in MS Word, Excel and Powerpoint

· Possess pleasant disposition with good interpersonal and communication skills

· Cooperate with key social workers and team members to deliver social work outcomes

· An independent team player who has empathy and a strong desire to help families, is non-judgemental and must have good listening and communication skills