Clothes are expensive. Thought it include free alterations. Some of the staff would tell you don’t need alterations and if need after wearing, you could always bring back to the shop. No mention of timeline and When I brought back for alterations, I the guy on duty at the clark Quay branch insist of charging. Secondly, they will keep pushing you to try many clothes as you are trying those that you have chosen. Thirdly, beware that they give you odd sizes to try and said it can be altered, it will not be nice even after alteration.
Just to share and proof the poor customer service, esp from the guy. I sent in the clothes for alterations on 18 Jun. Called to check on 27 Jun as I was in the area & was told not ready. As of today, 16 Jul, I am still waiting......
Terrible after-service.
These factory-overrun dresses are gorgeous, and the sales ladies keep pushing for one to get more dresses. That is fine, however these dresses are MASSIVELY SHODDY in quality.
My first Dior, tore at the under arm area on the first wear. Money gone. Had to basically beg the tailor there to help me fix it up.
My second dress, bought 2 days ago, a Kate Spade, which I'd originally gotten for CNY, started running after I steamed the garment. Normal heat settings, not even a single wash or iron, but the red portions of the dress bled down into the white portions, making the entire thing pink.
Brought it to the shop to query what happened and the assistant insisted that 1. They couldn't put the boss in touch with me, 2. Vehemently denied that other clients faced this issue before, and 3. Swore on their forefathers' graves that they had clients for years whose clothing are in pristine condition.
I left said dress at the shop for "examination purposes".
It's called human error for a reason. Factories producing these garments make mistakes and so do the people who make them. Get your boss to call me, or give me a refund/exchange for the dress. It's not rocket science. What is DEFINITIVELY not okay is getting me to leave the dress at the shop with hostility and no indication of ever making amends for the mistake.
That's how you get and retain new clients willing to invest more in your dresses, not chase them away with incompetent, lackadaisical after sales service.
Good morning prime travel & tours it's Ntombikayise Zulu I had a very bad experience with you guys I paid R13 000 in 2022 for a Cape Town trip and two days before the trip you phoned me and said my friend and I cannot go because you had a problem with the air flight I don't know what problems you had with the air flight but all I know is that by August the 20th I had paid R13 000 for two people and I was the one paying, so I told you to bring back my R13 00 as you know I had paid it and you promised to pay but you didn't up to a point where I involved my lawyers and you were paying at your own pace and up to now I only got R6 5⁰ and you are reluctant to pay the rest I've been asking you to pay back my money but you choose not, so I want to know what kind of business is this?
Called their hotline to enquirer about Japan Group Tour and was greeted by a staff whom can’t wait to end his conversation with me :(
Basis customer service training should be given to all staff working at the frontline.
Cheers!
Intellitrain offers a comprehensive suite of services from corporate governance support to events planning/management, and is supported by an experienced and knowledgeable team. The company's expertise with not-for-profit organisations cannot be overstated. The MD, June Tan, is very hands on and easy to work with. Strongly recommended.