Suranjana
As a first time customer, I found the customer service very unpleasant. The staff’s tone was very condescending and passive aggressive. When I asked questions about the price of certain packets, their answers were rude: “do you even need such a big packet?”, “all the prices are written on this section” (they were not), “don’t hold the packets like that, the beads will drop”. I’m an adult customer who knows how to handle beads, not a child! But the last straw was when I asked about the diameter of some letter beads as I wasn’t sure if they would fit my design idea appropriately. The response was: “nobody measures the diameter of these beads, but here you can measure it by yourself if you like”. He handed me a metal ruler. It’s YOUR job to know your product specifications, not mine. If this is how you want to treat a local artist and customer, I will recommend my fellow artists to go to Shopee/Amazon instead. It’s cheaper and hopefully the customer service is better. Don’t let these store owners disrespect you and your craft in this manner.