GrabJobs

Bad experience with this job portal. Firstly they will give you a promotion package for 1 month. After 1 month, they will automatically deduct the full amount from your card. Even if you appeal, they do not care. The system will just auto deduct from your card recurring month.

I run an SME and tried GrabJobs for the first time last month (Sep) for hiring. On 14 Sep I subscribed in order to access certain features with the job posting. I understood that there is no commitment to continue after the initial month so I went ahead. I received an email invoice charging a subscription fee for 14 Sep to 14 Oct. Sometime in Oct after making a successful hire, I closed the job posting in GrabJobs (amongst other websites I have posted the same job) thinking everything was settled. Around noon of 14 Oct, I received an email invoice from GrabJobs charging a subscription fee for the following cycle dated 14 Oct to 14 Nov. I realised that it was auto-renewed and I was charged without any reminder prior to this. I immediately logged in to Cancel Subscription but it stated that cancellation is effective 14 Nov. Essentially I couldn't cancel the subscription for the cycle they are currently billing. So I reached out to GrabJobs through their contact page on noon of 14 Oct to request for refund of the invoice dated 14 Oct to 14 Nov. The email response from their customer support was that they cannot refund because their T&C states that refund will only be given if there is a fault in the product. I reasoned that I am requesting to cancel at the start of the cycle since I didn't realise it's auto-renewed until I got the invoice. The customer support kept pushing back the same T&C to me. Ok I get the T&C but I am making a reasonable request to cancel subscription on the same day the previous cycle ends and current cycle begins. I am unable to do that through the website because I clicked the Cancel Subscription button one day late. Previous cycle was 14 Sep to 14 Oct, and following cycle is 14 Oct to 14 Nov as stated in the invoices. There is an overlapping date of 14 Oct. But if I make the request to cancel on 14 Oct it is no longer refundable because it has already been billed? Sure there is nothing wrong with the product. What's wrong is forcing someone to pay for your product when they tell you on the cut-off day that they don't need the product, simply because they hit the Cancel Subscription button on the cut-off day. In fairness the customer support denied the refund but offered to credit the subscription fee for future use. The thing is we are an SME and we don't hire very often. So I'd prefer a refund than a credit, not knowing when we'll be using it. I get that your subscription is auto-renewed so the burden is on the customer to remember to cancel the subscription because there is no option to turn off auto-renewal. Some subscriptions are auto-renewed and I get that it makes sense for services like payroll, accounting, web hosting because these are continuous. But not all companies are constantly hiring, especially SMEs. So if anyone reading this is an SME owner, make no mistake of missing to cancel subscription because GrabJobs will not refund you because boo-hoo-too-bad you hit the Cancel button just on the overlapping day the cycle ends and next one begins, and you are TOO LATE. GrabJobs seems like a cool tech company with a good product. But it's missing a human element in the customer support, using technicalities to hold on to your money despite you telling them you don't need the product. In the end I had my account deleted despite the offer of future credit, because the whole thing just left a sour feeling about the company.

This is a scam platform, I have been billed for many months without acknowledgement for the plan sign up as they will assign the plan for you. Please be aware of this plaform.

I found a job for which I wanted to apply so I created an account. However, for some reason it appeared as applied even though I hadn't submitted any documents yet. This is just a horrible UX that doesnt make any sense nor did it provide any guidance.