Tish Koh
Terrible after-service. These factory-overrun dresses are gorgeous, and the sales ladies keep pushing for one to get more dresses. That is fine, however these dresses are MASSIVELY SHODDY in quality. My first Dior, tore at the under arm area on the first wear. Money gone. Had to basically beg the tailor there to help me fix it up. My second dress, bought 2 days ago, a Kate Spade, which I'd originally gotten for CNY, started running after I steamed the garment. Normal heat settings, not even a single wash or iron, but the red portions of the dress bled down into the white portions, making the entire thing pink. Brought it to the shop to query what happened and the assistant insisted that 1. They couldn't put the boss in touch with me, 2. Vehemently denied that other clients faced this issue before, and 3. Swore on their forefathers' graves that they had clients for years whose clothing are in pristine condition. I left said dress at the shop for "examination purposes". It's called human error for a reason. Factories producing these garments make mistakes and so do the people who make them. Get your boss to call me, or give me a refund/exchange for the dress. It's not rocket science. What is DEFINITIVELY not okay is getting me to leave the dress at the shop with hostility and no indication of ever making amends for the mistake. That's how you get and retain new clients willing to invest more in your dresses, not chase them away with incompetent, lackadaisical after sales service.