Housekeeping Team Leader

The Housekeeping Team Leader, under the guidance of the Executive Housekeeper or a designated superior, is responsible for leading a team of room and public area attendants. Their primary responsibility is to ensure that all daily operations uphold the highest standards of cleanliness and guest satisfaction.

• Train and support a team of attendants, fostering a positive and productive work environment. Provide motivation to ensure high performance and service standards.
• Conduct regular inspections of guest rooms and public areas to ensure they meet cleanliness and tidiness standards.
• Provide hands-on training for new team members and coaching for the existing team to ensure proper cleaning techniques, safety procedures, and guest service protocols are followed.
• Support the superior by helping to organize daily tasks and distribute assignments, ensuring the team's operational needs are met efficiently.
• Monitor and manage the inventory of cleaning supplies, linens, and amenities, ensuring the team has the necessary resources to perform their duties.
• Respond promptly and professionally to guest requests and complaints, working to resolve issues to ensure a positive guest experience.

Job Highlights

• We provide equal opportunities to learn and develop skill sets
• We identify and build our talents
• We foster friendly working relationships built on mutual trust

*We regret only shortlisted candidates will be notified.

*This role is available for Mercure ICON Singapore City Centre (nearest MRT: Chinatown).