The Supervisor is responsible for overseeing the day-to-day operations of the store, ensuring smooth and efficient service delivery while maintaining high standards of quality, hygiene, and customer satisfaction.
Key Responsibilities:
- Manage daily store operations to ensure a seamless and efficient workflow.
- Lead, train, and motivate a team of Crew members to meet company standards.
- Oversee food and beverage preparation processes, ensuring that quality and safety standards are consistently met.
- Deliver exceptional customer service, addressing customer inquiries and concerns promptly and professionally.
- Handle customer feedback and resolve issues in a timely and effective manner.
- Ensure compliance with food safety, hygiene, and sanitation regulations in line with statutory guidelines.
- Enforce adherence to company policies, procedures, and operational standards.
- Supervise and monitor the performance of staff, providing guidance and support to enhance team effectiveness.
Job Requirements:
- At least 1 year of working experience in a similar role within the food and beverage industry (experience in Japanese cuisine will be an added advantage).
- Quality-driven with a strong customer-centric approach.
- Ability to thrive and maintain focus in a fast-paced environment.
Qualifications and Skills:
- Proven experience in food and beverage operations, ideally in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- In-depth knowledge of food safety and sanitation practices.
- Ability to work efficiently under pressure in a fast-paced environment.
- A proactive approach to problem-solving and staff development.
Benefits
- Family Care Leave
- Birthday Leave
- Completion bonus $1,000*
- AWS + Variable Sales Incentive - $200
- Staff discount
- Medical & Dental Benefits
*Terms & Conditions Applies.