Victor Raj
Had a playdate meetup at The Joy of Toys at Central Clark Quay today. While I appreciate the variety of play areas for kids, the experience was marred by unhelpful and rude staff. The rules for the different play areas were somewhat unclear, leading to some confusion. When one of our friends wanted to make payment for accessing a different area, the staff at the counter dismissed us with a dismissive "It's common sense." This was incredibly rude and left us feeling upset. While I understand that staff are there to enforce rules, a more helpful and polite approach would have been appreciated. Clearer signage or a more welcoming explanation would have avoided the entire situation. Overall, the experience was disappointing due to the staff's attitude. I would recommend The Joy of Toys to improve their customer service and communication, especially when dealing with families and children. --------------- Just quoting from your response "[...]he was quite argumentative and pedantic. He was questioning where it is written that tickets cannot be shared. The staff at the counter told him it was common sense, otherwise guests can just pass their tickets around to share. This is a known standard for all playgrounds in Singapore." While your policy regarding ticket sharing might be standard practice, the way it was communicated to us was disappointing. A simple, polite explanation would have been far more effective than the dismissive "common sense" comment. Instead of focusing on the perceived argumentativeness of my friend, I urge you to focus on improving your staff's customer service training. A more welcoming and helpful approach would greatly enhance the overall experience for families visiting your establishment. The tone and language used by your staff member created a negative experience that overshadowed the positive aspects of the play area itself.
