We came here because the reviews were good, but the customer service experience and prices were bad. The older gentleman was rude and dishonest with his sales tactics. I asked for prices on a couple of 28” bags and he immediately provided numbers that were clearly higher than normal, only to reduce them as soon as I said I would come back after checking a nearby store. When I said I’ll come back again in just a few minutes, he got upset and said “you go buy there then,” put the luggage up and walked off. So I did exactly that and never came back!
Read at least another low review and you’ll see it’s not just me who was treated this way. Avoid this place. Plenty of honest places nearby
Dar
5
Read all the earlier reviews urged me to check the store and see if they sell a small lock for luggage. Turns out they do! And the product is in good quality, as for the price i tried to bargain and they cut the price a little which actually made me quite happy. They also kindly explained and helped me to set the pin of the lock. I recommend to check this place out, but i also advise to check the market price of the product sold in this store in case there is doubt of the price in here. Nevertheless, i believe hospitality is one of the important part of doing business and i think they done a great job on that part. đź‘Ť
Demi Aleyssa Meñez
5
Went here to purchase new luggage as advised by a friend. Sweet elderly couple running the store, with no hard selling. They were very nice and kind enough to suggest to us luggage that is worth it. Prices also cheaper than seen in stores. 100% recommended.
Victor
1
If you like getting a cold shoulder from the staff then this is the place for you. Otherwise, just visit the Chinatown OG 5 mins away.
Came down due to all the raving reviews about the great customer service but it was clearly absent.
Uncle was friendly towards a couple who just bought a few pieces of luggage.
We waited for him to conclude his business before asking about the pricing, warranty and place of manufacturing.
I'm not sure what I did to offend him but he answered nonchalantly, ignored us right after to do his own stuff.
Must be really busy unpacking to attend to customers.
Price is indeed competitive but I can't recommend anyone to come down here. There is a limited selection of luggage and you might have to face a temperamental Uncle.
Joanna Summer Klein
1
No hours listed on website. I called 4 days in advance to confirm store would be open, was told they'd be open until 6pm. Left work early, rushed over, called because I could not find the store as the address on google maps is wrong. Was told I need to make an appointment and they were closed today. This is not a business that can be relied on.